Job Requirement
61 College diploma or above, fluent spoken and written English.
大专以上学历，英文能流利说和写
61 Good command of Microsoft Office software
熟练使用Office办公软件
61 5~8 years working related experience in a manufacturing industry, familiar with commercial process.
5-8年工厂相应工作经验，熟悉商业流程
61 Broad understanding of supply chain management and Logistics
熟悉对供应链管理和物流操作
61 Customer-oriented, good interpersonal, strong communication and problem solving skills
客户导向，良好的人际关系，良好的沟通能力和解决问题的能力
61 Good communication skills and good time management ability.
良好的沟通能力和时间管理能力

Job Responsibilities
61 Responsible for customer-related services through the entire inquiry/order process, such as pricing, purchasing, customer PO, PO follow up, delivery, invoicing, to meet customers’ satisfaction
通过整个询价/订单流程，如价格、采购、客户订单、PO跟进、发货、发票等，负责客户相关服务，满足客户的满意度;
61 Act as point of contact to assigned customer(s) via e-mail, fax, phone calls, exercising judgment within specification of standard practices. Addresses customer issues and ensures on time delivery;
通过电子邮件、传真、电话等方式与指定的客户进行联系，并在标准规范中进行判断。解决客户问题，确保准时交货
61 Responsible for customer complaint process and ensure timely responses to customers and provide monthly summary report;
负责客户投诉流程，确保及时回复客户，并提供月度总结报告
61 Provides administrative assistance to Sales Team members as requested
按要求向销售队成员提供协助
61 Assist to help and develop other team members;
协助其他团队的成员
61 Backup for the team members to handle customers during their absence.
做好团队同事休假期间的后备支持工作
61 Act as the *** customer contact person to handle customer inquiries, interpret the customer needs, timely pass the information to the responsible partners for proper efficient response;
作为客户询问的***联络人， 理解客户需求， 并及时与各相关责任方沟通信息以确保客户需求在***时间得到响应
61 Perform independently the daily order operation to assigned customers for different order modules/ product resources and different chemical characters; Track feedback from transportation or warehousing service providers/ suppliers/ carriers/ logistics etc. to ensure timely order delivery; Communicate timely with customers on delivery status; Provide feedback to the relevant sales personnel regarding order status and/or changes;
独立完成日常各模式及各类产品的订单操作 ；跟踪运输及仓库等各环节以保证货物的按时交付；及时与客户沟通订单状态；对相关销售及时反馈订单状态及变动
61 Check customers' credit status according to established policies / practices and communicate with customers to settle credit issues;
检查客户信用状态，与客户沟通解决信用问题
61 Collect, document and consolidate customers' problems/ complaints according to defined procedure; Initiate coordination with the relevant personnel such as sales, logistics, warehouse, finance, to solve problems and to ensure the necessary corrective actions taken in accordance with serving standards; follow up complaint settlement, such as return/exchange cargo, compensation, supporting documents; Alert supervisor/sales supervisor any unmet customer needs;
按流程收集，归档，集中客户意见/投诉；积极与销售，物流， 仓库， 财务等相关人员协调并确保后续解决方案的合规妥善实施；跟踪投诉的处理如退换货,补偿及相关文件的提供；若有未能满足客户要求的需提醒主管/销售主管