Be fully responsible for the campus service daily operations
Managing campus service team to ensure their works meet Client’s policies and procedures
Providing regular coaching to campus service team and ensure all of them be acquainted with all related procedures
Training and guide campus service team members to achieve continuous improvement
Communicate with the critical users to accurately understand their needs, coordinate resources across service lines, and provide help and solutions
Handle user complaints, promptly escalate and take appropriate actions to ensure user satisfaction
Managing transportation contractor, respond for any complaints and be responsible for continuous improvement. Providing monthly billing, data analysis, and KPI scoring for contractor’s performance
Managing receptionist and support on the stationery supplying and control
Managing the Lost & Found service and provide regular data report
Be responsible for campus mail services, including but not limited sending emails to notify users to take the reimbursement bill, handle any mail service related requests or deal with any complaints; managing the EMS service ensure their service quality; provide monthly bill for client’s approval for payment processing
Managing shuttle buses including the drivers’ performance; including but not limited in providing attendance record, spending, etc.
Be responsible for all the soft team related procurement request submission and following up.
Be responsible for the payment of the suppliers, e.g. EMS, FedEx, Suqi, Shenzhou, etc.
Serve as a backup for other roles within the team during special circumstances to ensure smooth operations.
Backup any campus service team members when they’re on leave
Other duties as assigned by Client and soft service manager
Qualifications:

College degree or above or equivalent training
Able to work night shifts
Experiences in property customer service
Quick learner and willing to learn new things
Self-starter and result oriented
Good communication skill and strong team work
Good spoken and written English
Good command of MS Office (ppt, excel, word, outlook)
Able to manage multiple tasks and work under pressure
High engagement and commitment to work
Major in Administration, Business English