Responsibility：
1. Support existing business, be responsible for the routine activities of existing accounts, including but not limit to Quotation, overall order to cash process, demand/forecast analysis & update,safety stock/inventory management, sample/warranty/RMA handling, documentation compliance, AR collection, customer master data maintenance.
2.Run daily/weekly/monthly SAP/Salesforce/EDI reports, foresee to take actions to prevent/resolve problems with quotations, orders, deliveries (OTD / past due), invoices & AR in pro-active.
3.Act as inside sales, full ownership of small existing accounts, include relationship maintainance, new RFQ qualification, quotation/ order processing, delivery and AR follow up.
4. Proper documentation and filing per ISO / IATA quality system requirement.
5. Work closely with Sales team, keep them informed of any important issues.
6. Support sales team new business development, e.g. sample / regular order execution, RFQ handling and quotation coordination, new customer and P/N setup etc.
7. Participation in APQP/ PPAP process if needed. Or coordinate any special requirements from customers to complete the delivery of the *** order.
8.Use ERP / CRM System according to GGBs expectations and ensure this tool is used according to the given guideline.
9. Can see the big pic, proactively coordinate activities cross functionally or with GGB global as they relate to applicable accounts.
10. Challenge and take initiatives to improve the current process, and achieve better customer satisfaction.
11. Be innovative and creative to enhance the ability of business development and customer oriented solutions.

Qualification：
1. Bachelor degree or above
2. Over 3 years experience in customer service / inside sales role in manufacturing/trading environment
3. Result driven, good communication & inter-personal skills
4. Willing to accept challenges & changes to existing processes
5. Be team player as well as working independently
6. Familiar with ERP & CRM, SAP experience is preferred
7. Be professional with analytical& reporting skills