The Partner Program Manager (PPM) serves as the primary point of contact and strategic liaison between Barco/Healthcare and its key Medtech partners. The role is to ensure the seamless execution of programs, foster long-term relationships, and drive mutual success by delivering value-based outcomes. The PPM is responsible for coordinating cross-functional teams, aligning business objectives, and enabling new product introductions while maintaining operational excellence and partner satisfaction.
Main accountabilities：
1. Single Point of Contact (SPOC): - Serve as the primary contact for customers, building trust and ensuring their satisfaction. 2. Program Management: - Successfully deliver strategic, long-term programs, including lifecycle and NPI (New Product Introduction) tasks. 3. Stakeholder Collaboration: - Collaborate with internal and external cross-functional teams and leaders to ensure alignment and success. 4. Proactive Support: - Anticipate customer needs and coordinate with internal teams and leaders to provide timely support. 5. Forecasting and Logistics: - Oversee forecasting and logistics to ensure business predictability. 6. Identify Upsell and Cross-Sell Opportunities: - Identify and promote additional opportunities for customer growth. 7. Quarterly Reviews: - Lead quarterly reviews on performance, roadmaps, technology and innovation, and business strategies. 8. Project Value Management: - Manage the project’s value (Net Present Value) and ensure alignment with key stakeholders. 9. Pricing and Discounts: - Manage price book and discounts across regions and projects for an account.
Required competencies：
Education: - Master degree or equivalent by experience
Experience: - Business process knowledge, from functional expertise or general - Minimum 7 years of working experience in sales, account management, project management - Experience in the relevant business area is a plus
People management: - Excellent communication skills including written, verbal and presentation - Extensive influencing and people skills - Engage and inspire - Nurture a culture of trust - Ensures execution - Drive for results
Thoughts management: - Analytical skills - Make sound judgement - Learn and adapt - Display a global perspective - Lead courageously
Key Skills for a Partner Program Manager：
1. Relationship Management - Skill: Ability to build and maintain strong relationships with key partners. 2. Communication - Skill: Clear and effective communication (verbal, written, and presentation). 3. Project Management - Skill: Planning, coordinating, and managing timelines, deliverables, and milestones. 4. Strategic Thinking - Skill: Ability to align partner strategies with company goals and foresee opportunities for mutual growth. 5. Technical Acumen - Skill: Understanding of the Medtech product portfolio and how to integrate our products into the partner’s solutions. 6. Financial Savvy - Skill: Basic understanding of financial metrics (e.g., ROI, revenue impact, cost of ownership). 7. Conflict Resolution - Skill: Ability to mediate and resolve conflicts diplomatically. 8. Cultural Awareness - Skill: Sensitivity to cultural nuances and different business practices. 9. Analytical Skills - Skill: Ability to interpret data (e.g., partner performance, market trends) and derive actionable insights. 10. Leadership and Influence - Skill: Ability to lead cross-functional teams and influence stakeholders without direct authority.
