岗位职责：
1.Complete end to end administration of the quotation and order management process.
全面负责报价与订单管理流程的端到端各项事务；
2.Interpret full store plans and convert the quotations for project work.
解读完整门店图纸并据此制作项目报价单；
3.Raise spare parts quotations for project work.
为项目工作编制备件报价；
4.Assist with customer emails regarding projects/stock availability and freight.
协助处理客户关于项目、库存可用性及物流发运的邮件；
5.Communicate and lead a discussion about store drawing requirements.
与客户沟通并主导门店图纸需求相关的讨论；
6.Convert quotes to orders and update customer of ETAs.
将报价转化为订单，并及时向客户更新预计交付时间；
7.Interacting with customers through various channels such as phone, email, and WeChat channels.
通过电话、邮件、微信等多个渠道与客户保持沟通；
8.Identifying and communicating potential improvements in customer experience and end to end order process.
识别并提出提升客户体验与订单全流程的优化建议；
9.Assisting with new product roll-outs and initiatives related to customer service.
协助新产品上市及与客户服务相关的各项新举措；
10.Handling customer inquiries, resolving issues and complaints in a timely and professional manner.
专业、及时地处理客户咨询、问题解决与投诉响应；
11.Play as key role of SME(Subject Matter Expertise) as QAD upgrade project.
在QAD系统升级项目中担任关键的业务专家（SME）角色；
12.Build internal bridges and ensure a seamless customer experience.
搭建内部协作桥梁，确保客户体验的一致性与顺畅度；
任职要求：
1.Excellent English written and verbal communication skills.
优秀的英文书面和口头沟通能力；
2.Bachelor degree or above.
本科及以上学历；
3.5-7 years relative working experience.
拥有5至7年相关工作经验；
4.Excellent communication skills and a strong customer service orientation.
出色的人际沟通技巧，具备强烈的客户服务意识；
5.Ability to multi-task, prioritize, and manage time effectively.
能够同时处理多项任务，合理安排优先级，有效管理时间；
6.Show initiative and be a team player.
积极主动，具备良好的团队合作精神；
7.Ability to work under pressure and embrace change.
能够在压力下工作，适应变化并积极应对。