3– 5 years (Desired Experience Range)
Must Have
1.Technical knowledge of IT solutions including but not limited to workstation, server, and LAN knowledge.
2.Providing IT support on client site
3.Windows OS
4. Windows Server/AD basic knowledge
5.Microsoft Office applications (O365)
6. Basic understanding of network devices (Cisco and HP)
7. Basic understanding of Network topology (TCP/IP, DNS, WINS)
8.Experience managing mobile devices.
9. Experience managing printer support.
10. Experience of working in an ITIL environment
11. Basic understanding of *** level application support
12. Strong customer service mindset
13.Conduct support operations with global team and tools on a day-to-day basis
14. Willingness to travel, not more than 20% of working time
15. Excellent interpersonal and communication skills – in verbal and written English.
16. Experience of IT operations for Factory and Office environment
Good to have.
17. Stimulate and relish change, adapt quickly and see change as an opportunity
18. Strong knowledge of Application Support
19.Strong Knowledge of IT Infrastructure Stream/ Tower– EUC/Network/Server
20.Leadership Skills
21. Service Management
22.Knowledge Management