The purpose of the Customer Quality Engineer is to support, strengthen & advance the mission and operating philosophy of the Company team. The Customer Quality Engineer must maintain a high degree of professionalism when working with team members, customers & suppliers, & must meet customer’s expectations while ensuring confidentiality of information. This is a very hands-on role & works collaboratively with other departments.Determines quality improvement parameters by identifying statistical methods relevant to manufacturing processesDetermines quality improvement parameters by identifying statistical methods relevant to manufacturing processesShall be knowledgeable of & utilize basic statistical concepts, such as variation, control (stability), process capability & over-adjustment when conducting analysis. ? Maintain & revise Quality Assurance Manual, Quality Assurance Procedures and Work Instructions as necessary to assure TS16949 registration & continued approval. ? Generate spreadsheets for data collection. ? Serve as Customer Representative to ensure that customer requirements are addressed. ? Develop PPAP (Production Part Approval Process) documentation for submission to customers for customer’s approval. ? Develop & analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of finished products. ? Conduct annual MSAs (Measurement System Analysis) studies on all measurement methods used to verify special characteristics. ? Effectively complete internal audit corrective action requests in a timely manner. ? Formulate, document and maintain quality control standards & on-going quality control objectives. ? Interpret quality control philosophy to key personnel within company. ? Provide and oversee inspection activities for products throughout production cycle. ? Have understanding of root cause analysis and corrective action process. ? Design, develop and implement quality control training programs. ? Coordinate objectives with production procedures in cooperation with Shop Manager to maximize product reliability & minimize costs. ? Create, document and implement inspection criteria and procedures. 1. APQP process support (Using of the Q-tools, Establishes statistical reliability by using mean time before failure, 8D distribution, tests…) 2. Process/Product audit. 3. Knowledge of relevant customer required standards and focument control. 4. SOP/Serial Production Quality Control (Customer related) 5. Customer complaints handling (8D process). 6. Quality performance check from customer (B2B platform). 7. Weekly Q reporting and Monthly KPIs review (Prepares reports by collecting, analyzing, and summarizing data; making recommendations….) 8. SPC/analyse of production data and analyse of reject/warranty claims/parts (Maintains statistical process controls….,processes….,) 9. PPAP (Customer) 10. KVP/KAIZEN (Product/Customer related, Determines quality improvement parameters by identifying statistical methods relevant to manufacturing processes,...) 11. Command of 5 core tools (APQP, PPAP, FMEA,SPC,MSA) knowledge.