Requirement: 85 Colleague education and IT/ Helpdesk-related experience more than 3 years is a must. 85 Read and speak English at moderate level is required, 85 Certificates on Microsoft is expected. 85 Good communication skill and service oriented. 85 Experience and knowledge on PC operating and trouble shooting. 85 Requirement for Front Office Junior Engineer 85 Colleague education and IT/ Helpdesk-related experience more than 2 years is a must. 85 Read and speak English at moderate level is required, 85 Certificates on Microsoft is expected. 85 Good communication skill and service oriented. 85 Experience and knowledge on hotline reception and PC operating.
Responsibility： 85 Communication with user on PCs Arrangement (user arrival date, PC checking, needed software & application Checking etc. printer checking, share folder permission needed etc.) 85 PC masterization & Delivery 85 Tests verify all network plug is available. 85 Test infrastructure network device is available: switch, firewall, voice conference. 85 Manage network device inventory and handover them to operation after project. 85 Deliver ARD to operation team. 85 Hotline to Solve Incident and request for A320 FE users during project period. 85 A320 FE service monitoring 85 Support application deployment: 85 support on Printer configuration 85 User Accounts creation and permissions
