Functional Responsibility
1. Receive and check pre-alert to be prepared for incoming shipments;
接收并核对预报信息；
2. Confirm arrival status and send arrival notice to consignee on time;
确认货物到达信息，及时发送到货通知书给收货人；
3. Coordinate Customs clearance process;
协调配合好进口清关手续；
4. Arrange door delivery;
安排好送货事宜；
5. Provide timely shipment status update to customer;
及时向客户更新货物操作的最新状态；
6. Prepare and send report to Customer if required;
根据客户的需求，准备并发送相关统计报告；
7. Confirm billing details (revenue and cost) for each shipment, and responsible for fixing any billing issues with origin;
做好每票货的账单确认工作，负责与海外沟通并解决账单问题；
8. Other works arranged by direct supervisor or department manager.
直接主管或部门经理安排的其他工作。
Personal Capabilities & Education
1. College graduate and above;
大专及以上学历；
2. Over 1 years related experience in sea import customer service / operations in multi-national freight forwarders;
1年或以上国际货运代理代理海运进口客服或操作工作经验；
3. Good written English, oral English capablility, be able to communicate with foreigner;
良好的英语书写及口语能力，能流利的与外国代理及同事沟通交流；
4. Good PC skills especially in MS Excel;
良好的电脑技能运用，尤其是Excel表格的使用；
5. Good communication skills.
良好的沟通交流技能。