Description - External Scope and Size Lea d major/critical quality issues solving Identify the root cause and monitor corrective process to ensure customer satisfaction. Drive quality improvement with related functions. Foster Quality culture act as a customer quality advocate in the organization. Responsibility: l Monitor LVC BU product quality KPI / Dashboard and trend analysis with proposal; l Lead Cross-BU/functions Issue handling and ensure country quality action complied with corp. directives/policy l Drive to find root cause and support to corrective actions l Initiate/Drive continual improvement project for related upstream l Guarantees that the VOC is well collected and analyzed in order to provide robust and ranked customer requirements to the project team 1. Bachelor degree or above. 2. Over 5 years working experience of quality management or quality control. 3. Strong communication skills and sense of responsibility. 4. Proficient in Excel and Power point