部门：中国会计能力中心（CACC）职位名称：质量保证高级专家报告对象：卓越服务经理工作目的：-根据质量管理计划为金融服务运营提供质量保证-通过激励每个人主动解决问题并提高工作质量和效率，促进质量和持续改进文化-通过缩短工作流程和消除浪费，鼓励每个人都能为客户和公司的繁荣提供有价值的产出。-通过改进流程实现财务成果常规职责：-协助运营团队解决质量问题，包括根本原因分析、纠正措施、预防措施，-推动质量管理计划：PFMEA、项目质量管理、作为审核员/主管审核员的内部审核-合规管理：SOD监测和内部控制自我评估-KPI治理：KPI结构维护、KPI计算、KPI监控-为运营团队提供过程质量控制改进建议-提供关于质量工具和方法的培训（精益或六西格玛）-临时任务具体问题旅行频率：根据项目要求工作量：项目交付与预期结果的压力关键内部关系1.财务共享服务运营经理和员工2.税务、海关、财政、法律、IT、内部审计等中央专家团队3.全球其他平台的同行专业技能、知识和经验要求->2年财务/会计流程优化、分析和测量的实践经验，采用精益/六西格玛方法/COSO内部控制框架-股票服务中心/内部审计师>2年经验，有大公司经验者优先-流利的英语-了解共享服务行业优先要求的教育背景至少：学士学位理想：主修1.会计/财务/审计管理2.项目管理或科学技术4.六西格玛绿带优先其他要求/属性：-数据分析技能和技巧-沟通技巧，在过程分析和改进验证中使用事实和数字的能力-开放式改进和新挑战-擅长在给定时间内管理多个任务，能够在压力下工作-较强的表达能力-进步、灵活和团队导向的人-快速学习者Department: China Accounting Competency Center (CACC)JOB Title: Quality Assurance Senior SpecialistReports to: Service Excellence Manager PURPOSE OF THE JOB: - Provide Quality assurances to financial service operation under quality management program - Promote quality & continuous improvement culture by inspiring each person taking initiative to solve problems and improve job quality &efficiency - Encourage everyone is derived to provide valuable output to customer and prosperity of the company by shortening the workflow and eliminating wastes. - Deliver financial result because of an improved process REGULAR RESPONSIBILITIES:- facilitate quality issue resolution with operations team, including root cause analysis, corrective action, preventive action, - Drive quality management program: PFMEA, Project quality management, internal audit as an auditor/auditor in charge- Compliance management: SOD monitoring & internal control self-assessment- KPI Governance：KPI Structure maintenance, KPI calculation, KPI monitoring - Provide advisory to operation team in process quality control improvement- Deliver training on quality tools and methodologies (Lean or Six Sigma)- Ad hoc tasks SPECIFIC ISSUES Travel frequency: Up to project requestWorkload: Pressure on project delivery with expected results KEY INTERNAL RELATIONSHIPS 1. Finance shared service operational managers and staff2. Central Expert teams such as Tax, Custom, Treasury, Legal, IT, internal audit etc3. Peers in other platforms globally REQUIREMENT OF PROFESSIONAL SKILLS, KNOWLEDGE AND EXPERIENCE- >2 years Practical experience in finance/accounting processes optimization, analysis and measurement with Lean/Six Sigma methodology/COSO internal control framework- Share service center/Inhouse internal auditor >2 years’ experience, big4 firm experience preferred- Fluent English- Understanding of Shared Service Industry is a plus REQUIRED EDUCATIONAL BACKGROUNDAt least: Bachelor degreeIdeal: Major in1. Accounting / Financial/Audit Management2. Project Management, or Science and Technology4. Six Sigma Green Belt is a plus OTHER REQUIREMENTS/Attribute: - Data analysis skill & technique - Communication skills, ability to use facts and numbers in process analysis and improvements verification- Open for improvements and new challenges - Good at managing multiple tasks within given timeline and able to work under pressure- Strong presentation skills- Progressive, flexible and team oriented person- Quick learner