General Description This position will be mainly focus on Customer Quality related issues, responsible for new project APQP & PPAP, customer change and customer quality audit coordinated, field quality and other quality related work assigned . Key Accountabilities 1. To be windows about customer communication regarding quality 2. Work and establish the excellent relationship with customer 3. Customer representative and ensure to only deliver the good parts to customer 4. Provide the proper and enough technical support to customer, such as customer on-site service 5. Regular customer visit to know well our product quality performance and listen customer’s voice and expectation 6. Responsible of fast response for customer claim and solving of customer’s quality issue, such as 8D report etc., try to reduce customer claim lead-time 7. Track customer quality performance by internal customer quality indicators and the scorecard issue regularly by customer, issue internal quality alert for any serious customer issue or recurring customer issue 8. Report any customer issue to quality manager 9. Push and follow up product audit and product reliability test based on internal audit plan ,product’s specification and customer’s requirement 10. Lead the preparation of customer audit, including the close on time of action plan 11. Lead the warranty return analysis and follow up warranty cost, argue with customer for non-duplicated failure in order to reduce warranty cost 12. Prepare and submit monthly customer quality report 13. Lead annual customer satisfaction investigation 14. Support energy management and saving activities. 15. Other assigned quality related work Qualifications & Requirements 1. Bachelor in mechanical engineering or related; 2. 5 years relative working experience and at least 3 years customer quality engineer working experience in automotive industry; 3. Good spoken and written in English 4. Good knowledge of customer’s requirement 5. Good knowledge 8D, problem solving etc. 6. Good organization, communication and coordination skills; 7. Good patience and sense of service 8. Be willing to travel
