1.Receive customer orders. 接收客户订单。 2.Arrange shipment according to confirmed delivery date. 根据确定的交期安排货物发运。 3.Coordinate with customer complaint. 协调处理客户投诉。 4.To handle incoming calls in a prompt and courteous manner 对来访电话做出迅速并有礼貌的回应和处理。 5.Provide pre-sales and after-sales services to customers according to sales requirements. 根据销售要求为客户提供售前及售后服务。 6.To do sales contract’s sales term confirmation according to sales policy. 根据销售政策对销售签订的合同进行销售条款确认。 7.Files and data documentation. 文件和数据存档。 8.Sales datum collection. 销售数据统计。 9.Carry out other temporary tasks assigned by the management. 根据领导的指示完成其他临时性的工作。 任职要求 1.College graduated above. 大专以上学历。 2.Minimum 3 years sales assistant or customer service experience . 不少于3年销售助理或客服工作经验。 3.Strong skills of coordination and communication, honest, hard-working and patient. 良好的合作及沟通能力,诚实,工作努力并且有耐心。 4.Self motivated and strong self-learning capability. 有较强的自主性和自学能力。 5.Fluent in both oral and written English as well as good skills of computer application. 较强的英语口语及书写能力,熟练掌握计算机操作。 6.Teamwork spirit. 有良好的团队合作精神。 7.Transfer information from customers, including special requirements, expands pre-sales service actively. 传递顾客信息,包括顾客特殊要求,积极开展售前服务。