Responsibilities:
61 Implement immediate corrective action, and organize cause analysis meeting with relevant departments
61 收到客诉后立即进行围堵，召集相关部门确认异常并分析原因；
61 Drive and supervise for execution of corrective and preventative actions;
61 推动纠正预防措施的落实并监督各部门措施的闭环；
61 Periodically statistic and analyze customer complaints, organize lesson learn with relevant departments and prevent the problems from happening again;
61 定期统计并分析客户投诉，组织各部门经验分享并避免重复问题的发生；
61 Visit key customers regularly, in order to understand customer expectation of product quality, and drive for continuous improvement of product competitiveness;
61 定期拜访重点客户，了解客户对产品质量的期望，驱动产品竞争力的持续改进；
61 Other tasks assigned by superior;
61 其它上级经理安排的相关工作；

Education and/or Experience:
61 At least bachelor degree, and major of either mechanical or electrical engineering is preferred;
61 本科以上学历，机械或电气工程类专业优先；
61 Above 3 years related experience of customer quality;
61 三年以上客户质量相关工作经验；
3-5 competencies to perform the job successfully, an individual should demonstrate the following competencies.
61 Good ability of working under pressure, be positive and with good communication skills;
61 具备良好的抗压能力，做事主动积极，沟通能力强；
61 Be proficient in using problem solving tools such as 8D and A3;
61 熟练运用8D或A3等问题解决工具；
61 Basic English reading and writing skills;
61 基本的英文读写能力；
61 Basic mechanical knowledges and ability to interpret drawings;
61 基本的机械知识及识图能力；