Main Responsibilities:
1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and
repairing of highly complex capital equipment at customer sites.
2. Represents the company to the customer and assumes accountability for customer satisfaction with
service.
3. Assures operational quality of system equipment.
4. Coordinates actions with customers to minimize down time.
5. Engage, communicate and co-work with service manager on escalated technical matters.
主要职责：

1.负责客户高价值设备的一些维护，保养，升级，处理机台的问题，诊断和维修

2.让客户对本公司的服务满意

3.确保设备系统高质量的运行

4.采取措施使客户机台宕机时间最少

5.参与，沟通和协助服务经理处理比较复杂的技术问题


Requirements:
1. Bachelor or master degree;
2. Strong “learn to action” skill, discipline, and communications / interpersonal skills;
3. Responsible working attitude, strong team spirits and good ability to provide guidance to team members;
4. Ability to work under pressure;
5. Proficient in the English language ;
6. The ability of logical thinking.
需求：

1.本科或者硕士学历

2.很强的学历能力，能自我管理和比较强沟通和处理人际关系的能力

3.负责的工作态度，很强的团队精神，能辅助团队其他成员。

4.较强的抗压能力

5.能熟练的听说读写的英文能力

6.逻辑思考的能力

*根据公司的业务需求，工作地可能安排在上海、无锡、绍兴、合肥、武汉、北京或深圳。