Responsibilities
61 Serve as a local point of contact for end users seeking technical assistance
61 1-2 + years of experience in an IT Professional support role, with a focus on researching, analyzing, and interpreting system infrastructure and application problems.
61 Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
61 Provide step-by-step training for end users and document internal procedures
61 Direct significant, unresolved, or recurring issues to the next level of support personnel
61 Provide accurate information and technical assistance support on IT products, services, software, and hardware
61 Log all service interactions and their resolutions
61 Pass on any feedback or suggestions by end users to the appropriate internal team
61 Stay current with system information, changes, and updates
61 Assist the IT team in other duties as deemed necessary
61 Travel between area facilities to support locations within the region

Requirements, Qualifications, and Skills
61 Bachelor’s degree relevant to the position or equivalent experience
61 Tech savvy with working knowledge of current office and manufacturing software, networking, and Microsoft products with a good understanding of computer systems, mobile devices, and other tech related products
61 Ability to diagnose and resolve technical issues without direct supervision
61 Experience with Endpoint Central and ServiceNow a plus
61 Proficiency in English
61 Customer-oriented and ability to stay calm under pressure
61 Strong communication and organizational skills
61 Must have the ability to adapt quickly
61 Keen attention to detail, memory of patterns, and interest in problem solving
61 Ability to lift up to 45 lbs.