This position is responsible to the line manager for the aerospace aftermarket MRO activities. The job holder will be the focal customer service contact exposed to domestic airlines to cover the following but not limited to, process MRO orders including exchange, repair, one stop shop under your charge and monitor for their timely delivery status and job completion, process & submit warranty adjudication to parent company Parker, liaise with vendor (for one stop shop) or parent company Parker’s service centers for necessary maintenance issues/topic. Teamwork with parent company team, airlines and internal team to deliver the expected services.
本岗位负责航空售后市场MRO维修工作，汇报至直接领导，其作为国内航空公司对接Parker Facri的主要客户服务窗口，工作内容概括包括以下但不限制于，处理航空售后市场业务合同，包括交换，维修，一站式转运，监督合同执行交付状态，负责合同在规定日期内完成；同母公司Parker团队合作，处理并提交索赔申请；同一站式转运供应商或母公Parker 沟通联系必要的维修事宜。另与母公司Parker团队，航空公司，内部团队共同合作提供良好的高质量服务。

岗位要求：
1. Bachelor degree or above;本科以上；
2. Majored in Engineering or aviation components, and having aerospace or aeronautic industry working background is preferred;工程或航空部件类专业优先；有航空航天类工作背景优先；
3. Excellent oral and written English communication skills are essential;优秀的英文沟通能力，包括口语及书面表达；
4. Must be computer literate;熟练应用电脑；
5. Able to work independently; understanding to aerospace material’s qualification and specification, and familiar with aerospace aftermarket practice on MRO procedures.能够独立工作；理解航空业对航材的质量规范要求，以及售后市场航材支援保障的维修流程。
6. Service orientated and well manners are essential; Good communication and interpersonal skills, and is a good team player. Able to be self-motivated
拥有良好的服务意识及态度；优秀的沟通能力以及人际交往能力，需具备团队意识，能够自我激励。

工作内容：
1. Order Management; 合同管理;
1) Order entry. 合同录入。
Create sales order and service order in Aero trac system.在公司Aero trac系统制作销售合同或服务合同
2) Generate estimate. 报价。
Generate estimate including but not limited to spare parts & labor for MRO orders inclusive of exchange, repair and one stop shop in Aero trac system. 在公司Aero trac系统制作对应的报价单,包括但是不限于零件报价、MRO合同报价、一站式转运合同报价及交换合同报价。
3) Warranty confirmation. 索赔确认。
Regarding related agreement to determine customer order under warranty or not. 根据对应协议确认客户合同是否在索赔期内。
4) Process and submit warranty claim to OEM Parker for inducted claiming jobs. coordinate with airlines, Parker service center with any clarification related to pre or post claim relevant matters which falling to Parker FACRI inducted coverage (e.g. claims resolution, warranty discussions). 处理并向OEM派克提交保修索赔申请，以完成导入索赔工作。与航空公司、派克服务中心协调，澄清任何与索赔前或索赔后属于鹏翔飞控承保范围的相关事宜(如索赔解决、保修讨论等)。
5) Order shipment notification. 发货通知; Create PKL & invoice in Aero trac system and arrange order shipment. 在公司Aero trac系统制作箱单和形式发票，并安排发货事宜。
6) Accurately report the status of customer orders. Monitor turn-around time of aforementioned orders and guarantee the job completed within standard TAT. Report order progress to customer and keeping customer informed of any changes in a timely manner. 准确汇报客户送修合同进度。监控客户订单的周转时间，确保在标准TAT范围内完成工作. 及时向客户汇报订单进度并及时告知客户若有任何变更。
7) Maintain the service database. Generate backlog and sales report to capture the performance of existed airlines’ sales. Responsible for sales related report and documentation. 维护服务数据库。生成backlog和销售报告，以获取现有航空公司的销售业绩。负责销售相关的报告和文件。

2. Communication & Agility & Problem-Solving: problem-solving ; 沟通&敏捷性&解决问题;
1) Effective communication, be the bridge between customer and the internal stakeholders. Liaise with customer and stakeholders on an ongoing basis. Key areas of responsibility manage customer order from beginning to end. Effectively communicate customer requirements to customer and team members in a timely and clear fashion. 有效沟通，成为客户与内部利益相关者之间的桥梁。与客户和利益相关者保持持续的联系。从始至终管理客户订单。及时、清晰地与客户和团队成员有效沟通客户需求。
2) Adapt to changing priorities and deadlines in a fast-paced environment. 在快节奏的环境中适应不断变化的优先级和截止日期。
3) Analytical capabilities and excellent problem-solving skills, including but not limiting to managing dispute and possible conflicts. 分析能力和出色的解决问题的能力，包括但不限于处理纠纷和可能发生的冲突。
4) Collect voice of customer and identifying customer potentials requirement. 收集客户声音，识别客户潜在需求。

3. Team Cooperation; 团队合作;
1) Build strong, trust-based relationships with customer，internal leader and cross-functional partners. 与客户、内部领导和跨职能合作伙伴建立牢固的、信任的关系。
2) Good spirit of team work, Strong sense of responsibility. 良好的团队合作精神，责任心强。

4. Continuous Improvement:
Demonstrate a growth mindset and identify opportunities for innovation or improvement. 表现出成长的心态，并识别创新或改进的机会。

5. Others:
1) Responsible for customer daily consultation. 负责客户日常咨询。
2) Responsible for customer satisfaction survey in annual basis. 负责年度客户满意度调查。
3) Perform other duties required by the company. 完成公司要求的其他工作。