Job Description:
61 Provide daily maintenance, installation, configuration, and troubleshooting for employee desktops, operating systems, office software, and peripheral devices.
61 Resolve IT-related issues for employees, including hardware, software, network, printers, phone systems, etc., offering remote or on-site technical support.
61 Manage IT asset inventory, maintenance records, and issue tracking.
61 Assist in deploying and maintaining corporate networks, servers, and basic IT infrastructure (e.g., AD domain, email systems, VPN).
61 Optimize IT support processes and document technical procedures/manuals.
61 Support new employee onboarding (IT equipment setup, account provisioning, and access management).
61 Collaborate with the security team to ensure endpoint compliance with security policies (e.g., antivirus, patch management).

Requirements:
61 Associate degree or above in Computer Science, IT, or related fields preferred.
61 1+ years of experience in desktop support or IT technical support; familiar with common hardware/software troubleshooting.
61 Proficient in Windows/macOS OS and Office suite installation/maintenance.
61 Basic networking knowledge (TCP/IP, DNS, DHCP) and ability to diagnose network issues.
61 Basic server administration skills (e.g., AD domain, file servers, permissions) are a plus.
61 Strong communication and customer service skills to resolve user issues efficiently.
61 Certifications like CompTIA A+, Microsoft MCSA, or equivalent are preferred.

Bonus Skills:
61 Familiarity with scripting (PowerShell/Python) for task automation.
61 Experience with IT service management (ITSM) tools (e.g., ServiceNow, Zendesk).
61 Knowledge of security standards (e.g., ISO27001, compliance frameworks).