Your responsibilities:
1. Be responsible for collecting customer complaints, defining correction actions, to improve product quality and customer satisfaction
2. Serve as primary point of contact for quality-related issues from customers
3. Lead investigation and resolution of customers’ complaints and be accountable for customer quality report management
4. Gather customer quality information (KPIs assigned by customers, annual/monthly performance results, etc.) and cascade internally
5. Confirm the defects at the customer's site or returned pads, define containment actions and the prevention actions and validation result, feedback to customer
6. Regularly follow customer satisfaction surveys/analyses, organize measures for customer dissatisfaction, and follow up on customers' responses to improvement measures
7. Track and regularly confirm the effectiveness of the correction measures, and maintain lessons learned list to void recurrence of problems and provide input for the development of new projects
8. Follow the EHS regulations of the company. Implement the EHS requirement to ensure all action satisfied with ISO14001, IATF16949 & ISO45001 requirements
9. Drive customer quality communication and satisfaction
10. Drive improvement in customer scorecards, develop plans to improve customer satisfaction and relationships
11. Push and get the suggestion of the customer regarding product, process, and quality systems and drive customer-desired improvements into the company
12. Complete corrective action reports for customer complaints
13. Coordinate for optimum solution with customer PPAP report to customer
14. Push internal team to improve the findings for customers’ visits and on-site audits

Who are we looking for?
1. Professional experience of experience in Customer Quality Control, better in automotive industry
2. Familiar with quality tools such as 8D, FTA, fishbone, 5 why, A3, APQP、PPAP, etc.
3. Bachelor’s degree in quality control or engineering
4. Good at both oral and written English
5. Good teamwork spirit and communication skills, anti-pressure skill.
6. Strong self-leaning skills, Good PC knowledge
7. Good communication and interpersonal skills and organization skills, attention to detail; Flexible communication style which enables good interaction with people at various levels
8. Ability to work in a multi-task and matrix organization environment
9. Ability to proactively identify and implement process improvements
10. Possess high level of integrity and positive work attitude