Key Responsibilities
61 Support local HR service regular operations, mainly in the areas of benefit, stock, payroll, time and leave.
61 Documents and updates processes, desk-top procedures, and knowledge-based content in a timely manner. Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience. Accelerate use of AI in the HR service context.
61 Provide customer support by working with internal partners or stakeholders worldwide, to answer questions and resolve problems. Able to independently resolve exceptions by using discretion. Continuously strive to gain customer satisfaction and minimize complaints about the delivery of HR Services.
61 Process HR-related transactions and deliver routines, troubleshoot data and tool issues, and perform special projects and data audits as needed. Ensure quality data completed within service level agreement depending on priority & complexity.
61 Work in a highly data sensitive environment and be responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies.
61 Participate in the implementation of new business policies and processes. Participates in process redesign and recommend changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency.
Qualifications
61 Bachelor’s degree in human resources or related field AND over 4 years’ work experience in compensation, benefit, payroll operations.
61 Familiarity with local benefit and individual income tax rules. 熟悉当地的福利政策和个人所得税法规。
61 Proficient in speaking and writing English and Chinese languages.
61 Experience working in a customer support environment and demonstrated ability in addressing customer root needs.
61 Good communication skills to answer customer questions and identify customer main needs, including asking relevant questions.
61 Ability to maintain highly confidential & sensitive information.