Main Tasks:
Customer Complaint Handling
-Customer complaint information / return parts receiving
-Coordinate and follow up return parts analysis
-Information distribution and problem solving with internal team
-Conduct containment actions in customer related areas
-Ensure improvement & submit 8D report to customer

Coordination with Customer
-Coordinate for optimum solution with customer in quality activities
-Technical support to customer launch series production and aftermarket -Coordinate for customer regular report & document submission (customer portal/offline)
-Coordinate customer visit/audit related to CQM

Customer Quality Performance
-Monitor Customer Scorecard and Quality Performance (0KM&field) status
-Coordinate for Customer Satisfaction Survey
-Keep record of customer complaint related information and documents
-Keep customer complaint handling cycle time

APQP & Change Management
-Support new project APQP activities
-Customer notification and PPAP submission for Engineering Change
-Coordinate customer PPAP request with internal team
-Keep record and track of Engineering Change related to CQM responsivities

Requirements:
-Bachelor/College or Master Degree，
-Minimum 3 year experience in quality area, customer quality related preferred, manufacturing plant experience is preffered.
-Be familiar with PPAP process, APQP and QMP experience is plus
-Leadership for problem solving and customer complaint handling
Good English skills (spoken and written), Japanese Language skill is plus advantage