Main Tasks: Customer Complaint Handling -Customer complaint information / return parts receiving -Coordinate and follow up return parts analysis -Information distribution and problem solving with internal team -Conduct containment actions in customer related areas -Ensure improvement & submit 8D report to customer
Coordination with Customer -Coordinate for optimum solution with customer in quality activities -Technical support to customer launch series production and aftermarket -Coordinate for customer regular report & document submission (customer portal/offline) -Coordinate customer visit/audit related to CQM
Customer Quality Performance -Monitor Customer Scorecard and Quality Performance (0KM&field) status -Coordinate for Customer Satisfaction Survey -Keep record of customer complaint related information and documents -Keep customer complaint handling cycle time
APQP & Change Management -Support new project APQP activities -Customer notification and PPAP submission for Engineering Change -Coordinate customer PPAP request with internal team -Keep record and track of Engineering Change related to CQM responsivities
Requirements: -Bachelor/College or Master Degree, -Minimum 3 year experience in quality area, customer quality related preferred, manufacturing plant experience is preffered. -Be familiar with PPAP process, APQP and QMP experience is plus -Leadership for problem solving and customer complaint handling Good English skills (spoken and written), Japanese Language skill is plus advantage