The Service Advisor is often the *** contact to Porsche Service customers and therefore responsible that that a reliable, premium and comprehensive After Sales service is offered to all Porsche customers at all time. S/He also advises and consults customers on service needs and explains the performed work to ensure highest customer satisfaction.
服务顾问是***线的保时捷品牌大使，是保时捷售后服务环节中***个与客户接触的角色,因而必须确保随时向所有保时捷客户提供可靠、优质和全面的售后服务。服务顾问还负责征询客户在服务方面的需求,提供有关建议, 就执行的工作进行相关讲解以确保客户获得最满意的服务。
Key Duties：
主要职责：
1，Arrange service appointments；
安排预约服务；
2.Accept customer's vehicle for service；
接待客户维修车辆
3.Deal with customer complaints；
处理客户投诉；
4.Maintain customer relationship；
维护客户关系；

Qualifications：
岗位任职要求：
1 College degree required, university degree is preferred; Candidates able to communicate in English preferred
须具备大专学历，具有专业大学本科学历者优先；具有英语沟通能力者优先
2.At least two years' working experience as Service Advisor or similar position
至少两年汽车售后服务顾问或类似职位工作经验
3 proficiency in Microsoft Office software;
熟练操作办公系统
4 Passion for their work, maintain a high degree of professionalism and reliability in their work; Smart appearance; enthusiastic in Porsche products and services; With outstanding customer service awareness and ability to quickly establish stable customer relationship
热爱本职工作，在工作中保持极高的敬业度及可靠性；热爱保时捷产品及服务：优秀的客户服务意识,能够迅速建立稳固的客户关系