Mission statement:
As Site IT Service Delivery Specialist, you are responsible for building and
providing specific IT Solutions/Services interfacing the business, consulting
with the Site BU leads, business application owners and IT stakeholders on
IT-related topics. Role is responsible for ensuring all IT infrastructure and
applications are delivered to the site as well as management of Ticket
Management and Escalations.
The Site IT Service Delivery Specialist is the key point of escalation and is
accountable for local business relationship management for IT service
performance; you are responsible for aggregating demand for new and improved IT
services required by the business and ensuring overall business satisfaction
with IT services.
In this role, you lead site IT professionals, managing vendor relationships,
and ensuring that service delivery processes and procedures are followed to
meet the organization's objectives.
Your responsibilities:
*
You will lead the Site IT team/ resources in the factory or Hitachi Energy
site, act as a point of contact for IT supplier and CDC teams for IT related
topics and ensure the Ticket Mgt, Ticket Triage and Escalation.
*
You will provide Infrastructure support/ delivery onsite, maintain Governance
and security onsite, collect and manage the demand business requirements for
factory / office
*
You will provide IT Build project management, a first line support and
governance for applications and ensure OT Asset IT/OT Cybersecurity operational
management.
*
You will ensure First response for Cybersecurity emergency, plan and manage
factory/ site IT Budget and cost control and ensure Machine Connectivity with
network core switches.
*
You will manage specific applications and vendor coordination on software and
network connectivity, (PLC programming out of scope) and ensure access to
relevant applications for the factory or Hitachi Energy site.
*
You will ensure (with HR support) that the area of responsibility is properly
organized, staffed, skilled and directed.
*
You will guide, motivate and develop direct and indirect subordinates within
HR policies, for the benefit of both company and the employee and work Onsite
to the site or factory your assigned to full time 5 days a week.
*
Living Hitachi Energy's core values of safety and integrity, which means
taking responsibility for your own actions while caring for your colleagues and
the business.
Your background:
*
You hold bachelor’s degree in computer science or engineering preferred.
*
More than 10+ years of experience in Information Systems, 5+ years prior
experience in IT Infrastructure, IT/OT machine connectivity, Incident
Management and Change Management and 3+ years prior experience in execution of
Digital Transformation IT build projects.
*
2 years of experience in project management of complex global projects.
*
Good hands-on in MS Office Products-Excel, Word, SharePoint, Teams, Outlook,
SNOW Service Now Enterprise IT Management Platform, Microsoft DevOps, Microsoft
Azure, SAP S4Hana and Information/Data & Analytics/Business Intelligence.
*
L6S Lean 6 Sigma Certified and ITIL 4 Preferred.
*
Experience on following methodologies tool: PM/Agile PM and COBIT.
*
Experience in process management, business process improvement, business
process management, or value stream mapping, manufacturing operations methods,
process, and change management is an advantage.
*
Experience in complex stakeholder scenarios, cross-functional problem solving
and advanced understanding of IT procedures and policies, together with
end-to-end business processes knowledge.
*
Flexibility to manage multiple shifts of IT resources in a factory environment.
*
Proficiency in English speaking communication.