Job Description:
This position is associated with the sale of Intel's NAND memory and storage
business to SK. This transaction will enhance the resources and potential of
the business' storage, and you will be joining a world-class team that will
transition to lead the SSD business at SK group. We will keep you informed
updates and steps related to this transaction.
This position involves handling inquiries, troubleshooting issues, and
collaborating with cross-functional teams to ensure the smooth operation of
automation processes.
17 Provide timely and efficient support for automation system-related
inquiries, incidents, and service requests.
17 Troubleshoot and resolve technical issues related to automation systems,
collaborating with technical teams when necessary.
17 Act as a central point of contact for factory operations, ensuring prompt
resolution of automation-related challenges.
17 Monitor and analyze system alerts, taking proactive measures to prevent
disruptions and enhance system performance.
17 Document and maintain records of automation-related incidents, solutions,
and best practices.
17 Collaborate with automation engineers and other stakeholders to implement
continuous improvements to the automation service desk processes.
17 Stay updated on the latest developments in automation technology and
contribute to the team's knowledge base.
17 Ability to work in a 24/7 operational environment as part of a dedicated
service desk team.
Qualifications:
17 Bachelor's Degree in Computer Science, Information Systems, Engineering, or
any other related fields relevant to IT.
17 Understanding of computer filed, hardware/software architecture, Network,
Database etc.
17 Experience in Python, C++, SQL would be a strong advantage.
17 Ability to deal with ambiguity and urgency.
17 Strong communication and collaboration skills
17 Customer service orientation and a proactive attitude