The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide. GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks. With a diverse global team spanning across India, China, Poland, Romania, Netherlands, Jordan, Philippines and Costa Rica, GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings. GSRC raises the bar on quality by implementing operational changes matching the everchanging regulatory space. The team designs global, consistent, and scalable solutions and prioritize a blend between technology-driven and human decision-making processes. GSRC believes that innovation thrives on diversity, fostering an inclusive and equitable culture that empowers employees with opportunities for learning and development.
Key job responsibilities
As a Senior Compliance Associate, your responsibility is reviewing the latest product information as per Standard Operations Procedures (SOP) and cross-checking it against the relevant regulatory documentation. Using various Amazon-specific tools and systems you classify the products to ensure they meet the necessary compliance requirements for availability on Amazon. Throughout the day, you work closely with your manager and the Process Experts and address any deviations from standard SOPs, seeking their guidance when necessary. You maintain detailed records of your assigned tasks and utilize standardized reports to prioritize your work, ensuring you meet Quality, Productivity and Service Level Agreement targets. You may identify opportunities for improvement and collaborate with partner teams to explore ways to reduce manual effort, such as automating reports using Excel queries. You share feedback on the team's SOPs, contributing to the ongoing refinement of the operational processes. You participate in knowledge-sharing sessions, contributing with your expertise and learnings. As a mentor, you may support peers by answering their queries and providing process-level training.
Required Skills:
61 Ability to use Microsoft Excel tool as per role requirements (filtering and sorting in data sets, cell referencing, pivot tables, data validation, etc.)
61 Basic understanding of SQL, can self-service defined queries and make simple changes to retrieve data from a database
61 Knowledgeable in Customer Relationship Management tools, managing customer data and tracking interactions
61 Attention to detail and ability to analyze and identify patterns across data sets and information
61 Problem-solving skills, with the ability to find solutions through logic, intuition, creativity, and design thinking
61 Commitment to investigation, research, and diving deep to seek facts
61 Ability to understand, interpret, critique, analyses and communicate data
Basic qualifications
- Bachelor's degree
- Experience with Microsoft Office products and applications
- Mandarin (Native) proficiency in verbal and written communication
- English B2+ (or equivalent) proficiency in verbal and written communication
Preferred qualifications
- Knowledge of consumer product compliance processes and regulations
- Experience in regulatory compliance management with government agencies
- 2+ year work experience in Business Process Outsourcing in any of the following domains: accounting, regulatory compliance, payment processing, IT services, human resources, quality assurance
- Advanced Excel skills (VBA)
- Knowledge of database querying (SQL)
- Experience as a quality auditor in retail chain management, Fast Moving Consumer Goods company, or corporate role
- Experience with data analysis in quantitative fields and building data and decision support systems
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