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空运客服
6千-1万
人 · 大专 · 5年及以上工作经验 · 性别不限2024/11/05发布
五险一金绩效奖金补充医疗保险带薪年假带薪病假周末双休子女保险员工体检

耀中广场4017-4018室

公司信息
特威斯供应链管理(上海)有限公司

外资(非欧美)/50-150人

该公司所有职位
职位描述
EXECUTIVE, AIR FREIGHT
Job Description
- Ensure smooth performance daily processing of import, export and billing transcations.
- Manage customers queries. Ensure customers bookings, queries, complaints are addressed in a timely manner with appropriate solutions.
- Build and maintain relationship with customers to fulfil requirements and upkeep customers KPIs.
- Escalate unresolved issues that require managerial attention.
- Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions.
- Execute AWBs, weight amendments, close daily Console and ensure on time cargo uplift.
- Responsible for day to day processing such as permit declaration, checking and labelling of cargo, arranging for collection, survey and delivery based on customers request.
- Support productivity enhancements for Airfreight Operations.
- Actively engages in freight system digitalization initiatives throughout the network.
- Ensure all shipping processes have timely closure i.e. from receiving of request, invoicing, etc.
- Ensure all freight cost, details and processes are kept up to date in Cargowise.
- Ensure all freight documents, including billing invoice and pre-alert, reaches the customer in a timely manner.
- Ensure monthly performance reports such as transit time, urgent shipment and damage report are generated.
- Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to.
- Coach and guide junior team members to ensure alignment and development
- Observe and abide by the TVS-QIMM-01.6 Roles, Responsibilities and Authorities outline in the QEHS Manua.l
- Junior College or above majored in Logistics, Supply Chain Management or equivalent.
-5 years experience in International Freight Forwarding companies.
- Good knowledge of Import & Export Document Administration.
- Working knowledge of International Trade Legislation Compliance.
-Good Customer Management.
- Strong knowledge of Freight Management Systems including Cargowiseone, local customs & trade portals.
- Strong Service Orientation, Good Change Management, Good Digital Literacy and Analytical Skills.
- Good Attitude & Initiative, Strong Problem Solving, Good Communication
Required abilities.
- Good working relationships with customers, airlines & agents.

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