Functional Responsibility
1 Maintains contract compliance and service provided to ensure elements of contracts are
being followed by both SGL and the customer;
保持合同及日常服务操作地合规性，以确保双方都遵守合同规定；
2 Addresses customers' concerns by partnering with cross-function groups to quickly resolve
issues; Coordinate and ensure successful project delivery；
与跨职能小组合作来快速解决问题，从而解除客户的顾虑；协调和确保项目交付成功；
3 Coordinate the communicates between customers and internal functional departments
during the solution build-out phase and work together with internal partners accountable for
implementing and maintaining solutions as designed to meet customers’ standards;
新业务探讨阶段，协调客户与内部职能部门的沟通，与内部合作伙伴一同负责实施和维护设 计的解决方案，达到客户满意；
4 Formulate a comprehensive strategy for retention, penetration, and acquisition of accounts;
制定全面的客户留存及获取策略；
5 Establish strong relationships with customers, apply a strong understanding of customers'
needs and cooperate with internal functional departments to provide pricing strategies and
service proposals to customers;
与客户建立密切的联系，了解客户的需求，与公司价格部门合作，向客户提供价格策略和服务建议；
6 Collects information about customers' key performance indices, adjust the SOP which meet
customers’ needs and cooperate with customers to complete KPI report;
收集有关客户关键绩效指标的信息，及时调整与客户需求相匹配的SOP，并配合客户完成KPI报告；
7 Other works arranged by the leader.
直接上级安排的其他工作.
Personal Capabilities & Education
1 5 years experience as Key Account Management in Logistic / Supply Chain industry; OR
act as Supply Chain Management/Logistics Management/Warehouse Management in
multinational companies;
至少5年物流/供应链行业大客户管理经验;或在跨国公司担任供应链管理/物流管理/仓库管理；
2 University degree or above education;
大学及以上学历；
3 Ability to manage time, manage tasks and solve problems independently；
具备时间管理能力，能独立管理任务和解决问题；
4 Good communication skills and negotiation skills;
良好的沟通能力，具备谈判技巧；
5 Good commercial acumen and a keen sense of confidentiality requirement;
良好的商业敏锐度和保密意识；
6 English proficiency is a must; comfortable to host meetings with overseas;
必须具备英语能力；能自如地主持与海外的会议；
7 Work under pressure, domestic travel if required;
抗压能力强，接受国内出差；
8 MS and other office software.
熟练使用PPT、Excel、Word等办公软件