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Manager - Workforce Management
1.2-1.8万
人 · 本科 · 2年工作经验 · 性别不限2024/10/29发布
五险一金绩效奖金带薪年假产假职业发展员工活动培训年假津贴发展平台补贴节假日医疗保险生日假员工餐厅

天河路383号太古汇二座

公司信息
汇丰环球客户服务(广东)有限公司

外资(欧美)/10000人以上

该公司所有职位
职位描述
岗位职责:
1. Data Scientist with experience deploying, monitoring and maintaining predictive models.
2. Collaborate with internal stakeholders to understand the requirements, design innovative time data models and contribute to development, release and maintenance of these models.
3. Management of the WFM tools and data, ensuring accuracy and relevance to front line and central team demands with SLAs achieved.
4. Support in delivery of WFM BWOT Deliverables for 2024 and beyond within defined timelines covering all key milestones.
5. Build strong relationships, adopting a joined-up approach, to deliver business requirements at pace and with minimum conflict.
6. Maintain contact with stakeholders to identify and communicate business performance, status, and potential risks.
7. Collaborate in building NextGen WFM Solutions & support ongoing practices to enable Ops with better productivity & performance management.
8. Drive a high-performance culture through better engagement within team and effective peer management.
9. Acting as a Subject Matter Expert to support the wider business to ensure commonality and consistency of solutions.
10. Ensure Planning & Service Management processes are effective and propose improvements/efficiencies as required.
11. Compliance with external regulatory requirements, internal control standards and group compliance policy.
12. Timely implementation recommendations made by internal/external auditors and external regulators.
任职要求:
1. Analytical thinker with a passion for using data and statistic methold to solve Business Problems
2. Proficiency with common analytical programming language eg: Python, excel, SQL. Solid understanding of data transformation and analytics functions using tools / languages like Pandas, Sklearn.
3. Technical expertise: Strong proficiency in core Data Science, Data Mining, Machine Learning and Statistical Modelling. In-depth experience in techniques from time-series forecasting and / or casual inference. Experience in with experiment design, Natural language Processing, Neural network architecture, Recommendation Systems and Large Language Model is highly desirable.
4. Sound understanding of business process management/ delivery/ shared services dynamics.
5. Knowledge of WFM workflow offerings and solutions.
6. Advance knowledge on WFM tools and methodology and best practice techniques.
7. Proficient in visualization platforms like Data Studio/ Tableau/ Qlik, etc.
8. Effective communication, inter-personal and negotiating skills.
9. Effective decision making and problem-solving ability.
10. Proven judgmental skills to identify and resolve problems.
11. Experience of managing resources using appropriate systems, tools, communication, delegation, and planning skills.
12. Ability to coordinate a wide variety of solutions, bringing a breadth of experience to the business, seeing the wider implications at all stages.
福利待遇
- 具竞争力的薪酬:基本工资+绩效奖金+轮班补贴+早晚班交通津贴;
- 健全福利保障:五险一金+补充性商业医疗保险+免费年度体检;
- 畅享10+天假期:除享有国家法定节假日外,还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等,助您达到工作生活的平衡;
- 弹性福利制度:年假可买卖,商业医疗保险套餐可升级,您还可申请旅游补贴、个人进修补助、运动健身补贴等,满足个性化福利需求;

- 人性化工作环境:使用公司的员工餐厅、咖啡室、休息室、娱乐室等,进行劳逸结合;
- 多元化员工活动:运动会、团建、年会等精彩活动给您平台,任您施展才华。

培训与发展
- 广阔的职业发展平台:遍及全球的集团网络,提供扩展人脉及跨文化交流的机会,您还可申请不同国家及地区的长短期职位,不断挑战自我;
- 系统性人才培育及发展:配备职业导师,为您提供清晰的职业规划指导,充分挖掘横向及纵向的发展潜力;
- 完善的专业培训体系:入职即可享带薪培训,多元化的培训机会,还有资源及教育援助,帮您逐步实现职业目标。

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