FM will be responsible for managing all aspects of the facility/property management service delivery system on the client project; primarily Asset Management and Operations.? In this capacity, the SFM is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client real estate / Facility team and business units, coordination with other key managers within the client alliance partner organizations and customer satisfaction. DUTIES & RESPONSIBILITIES Provide the leadership to the Facility Management team at the client site The single point of Management Control for FM at the site. In consultation and collaboration with JLL Business Delivery Manager (BDM) oversee the operation, staffing, performance and development of the Facilities Management service delivery staff. Ensure client satisfaction with the client Facility/Property Management team by providing a seamless interface into the client’s real estate organization. Demonstrate leadership, responsiveness and creativity. Understand the Facilities Management scope for the client assigned and develop client specific processes and procedures in consultation with BDM and ensure implementation and compliance of the processes. Oversee the development and management of the capital and expense budgets. Support the Client in the implementation of short and long-term projects for the client project. Develop and implement the annual management plan; accomplish key performance indicators as identified by client. Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting for the client. Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning and incentive/salary administration. Ensure compliance with Jones Lang LaSalle audit standards. KEY PERFORMANCE MEASURES Client Satisfaction Level of communication within the organization and with the client. Continuous improvement in the following Morale and satisfaction of employees under management Improvement and savings initiatives for the client as well as Jones Lang LaSalle Identification of more business opportunities for Jones Lang LaSalle with the client. GENERAL REQUIREMENTS A university degree or professional qualification in engineering, real estate or facility management Over 7 years practical experience in property or facility management Ability to think laterally and deliver innovative solutions Strong leadership, people and communication skills Excellent command of spoken and written English and Mandarin Chinese
