Job Description for Customer Service Specialist

Key Responsibilities:

85 Order Entry and Acknowledgment
61 Based on customer/sales instructions to maintain customer information in D365 system, place orders, ensure the accuracy of order entry and track until this order is confirmed in writing by the customer.

85 Order tracking
61 Confirm the delivery date with the commercial department & logistic team to ensure the order is shipped on the promised delivery date.
61 To provide general customers services and information, such as technical documents(i.e. PDS/MSDS) and delivery status.
61 Check with Finance team customer payment status. Work closely with customers and sales with regards to collection of on time payment.
61 To prepare DN information to Finance to issue Inv. And send E-invoice to customer/sales or upload customer web.

85 Complaint handling
Timely and accurately recode and handle all complaint information and deal with returns and exchanges.

85 Document Management
Follow up SOP & process to categorize the documents related to customer orders, update and keep them in a timely manner to ensure the accuracy and completeness of the documents.

85 Assist sales to provide related sales records and data, and handle customer service related business and tasks assigned by supervisor/manager.


Qualifications & Requirements:

85 Bachelor degree, majoring in international trade is preferred.
85 2-5 years order fulfillment experience.
85 Fluent in oral and written English.
85 Familiar with Microsoft office software such as excel, ppt.
85 Experience with ERP system.
85 Ability to work professionally and effectively with external customers, internal functional and commercial teams.
85 Demonstrate attention to detail and exhibit a high degree of accuracy.
85 Self-motivated and positive mindset.