岗位职责: 1、处理日常海空运进出口货物Handling daily import and export cargo by sea and air. 2、与海外Office或代理沟通货物出运事宜Communicate with overseas Office or agent about cargo shipment. 3、对接客户,尽可能的满足客户需求Docking with customers to meet their needs as much as possible. 4、对接操作部门,全程跟踪货物运输,解决货物运输过程中出现的问题Docking with operation department, tracking cargo transportation throughout the whole process, solving problems in the process of cargo transportation. 5、协助销售维护客户关系,处理客户投诉,提高客户业务量和满意度;结合公司产品,协助销售寻找***解决方案,使利润***化,为销售提供支持。assist sales for customer relationship maintenance, handle customer complaints, Improve business volume and customer satisfaction, assist sales to find the best solution to achieve maximize profit and support sales by combining company products. 6、账单的整理与开票申请Billing arrangement and invoicing application. 7、上级交代的其他事宜Other matters as explained by superiors.