Role and responsibility:
- Function as the SME for the platform technology and provide the expertise advice on the technology
- Develop and implement a comprehensive strategy for Windows OS support, aligned with organizational goals.
- Oversee the deployment, configuration, and maintenance of Windows operating system across the organization.
- Ensure the stability, security, and performance of Windows servers and endpoints.
- Act as the next level escalation point for more complex Windows OS-related issues and ensure timely resolution.
- Conduct root cause analysis for recurring issues and implement preventive measure.
- Develop and enforce patch management policies to ensure all Windows systems are up-to-date and secure.
- Coordinate with security teams to address vulnerabilities and apply necessary updates.
- Monitor the performance of Windows systems, analyze trends, and implement improvements to enhance efficiency and reliability.
- Prepare and present regular reports on Windows OS support operations, compliance, and risk management to senior leadership.
- Manage related budget.
- Allocate resources effectively to meet project deadline and organizational goals.

Requirement:
- 10+ years of relevant experience in which at least 5 years in managerial position with regional coverage. Candidates with less experience may be considered for the manager position.
- Hands on experience on position related technical components.
Technical Skills:
- Extensive knowledge of Windows Server and Client operating systems.
- Strong understanding of Active Directory, Group Policy, PowerShell scripting, and other Windows OS-related technologies.
- Experience with cloud-based Windows environments is a plus.
- Relevant certifications such as Microsoft Certified or equivalent is highly desirable.