QC :

1.Responsible for reviewing the TPRM Case Manager’s activity at an agreed point in the lifecycle related to Third Party Engagements.
2.Perform independent quality checks on tasks that have been completed by the business or TPRM Case Manager to ensure they have been completed to the required TPM standards and agreed procedures of HSBC (these are pre-defined).
3.Follows the guidance provided by the SME and QA activities to educate the TPRM Case Managers & the Manager Sr QCs.
4.Work along with TPRM Case Manager and business in resolving any disputes in the quality findings and reporting.
5.Conduct daily team huddle with QC Manager to share knowledge, process guidelines, resolve queries and escalate the required ones to various stake holders like Case Manger Team Leads and Subject Matter Experts.
6.To conduct huddle and work with the TPRM Case Managers / Team Leads in sharing knowledge and best practice.
7.Document findings from the quality check and ensures appropriate and timely remediation of those findings.
8.Understand and document root causes and themes from any findings and provide summary reporting of quality check activity.
9.Identifying consistent areas of failure and supports continuous improvement to improve right-***-time measures.
10.Build an understanding of the engagement, the business and the risks associated to engagement categories.
11.Seeks guidance from the Hub SME or other internal parties as required.
Escalates any issues in a timely manner to Team Lead or Subject Matter Expert (SME).
12.Provides constructive feedback and suggestions to improve quality and process.
13.Maintains strong relationships with Team Leads, TPRM Case Managers, SMEs and the respective site leads.
14.Mentor, coach and train the Manager – Sr. QC Managers.
15.Participate and drive global activity within the GTPM Hub.
16.Involved and leads the resolution of any difference of opinions with the business / TPROs.
17.Review and analyse MIs provided for quality checking and provide feedback in capturing new MI metrics.
18.Conduct daily team huddle with QC Manager to share knowledge, process guidelines, resolve queries and escalate the required ones to various stake holders like Case Manager, Team Leads and Subject Matter Experts.

UAT:
1.Own and lead the entire User Acceptance Testing (UAT) approach, planning, and execution from the HUB perspective.
2.Collaborate with One TPM programme team (workstream Lead) and key HUB stakeholders to ensure UAT aligns with our requirements.
3.Define test scenarios, test cases, acceptance criteria and oversee test execution in collaboration with programme team, end users and development team.
4.Identify defects, manage defect triage, and ensure timely resolution in collaboration with programme and technology teams.
5.Provide regular status updates, risk assessments, and test results to HUB management and project governance forums.
6.Establish a sustainable UAT framework to support future platform enhancements, regulatory changes, and Hub-driven modifications.
7.Maintain UAT governance, ensuring structured test planning, execution, and defect resolution for any changes post-go live.
8.Act as the single point of contact for UAT-related requirements from the team in the long run.
9.Continuously enhance UAT processes through automation, optimization, and best practices.
10.Represent HUB in steering committees, working groups, and other project governance forums to ensure robust testing and business readiness.
Mentor team members on UAT processes and best practices.
Functional Knowledge:

1.Experience within a risk management role, preferably within third party management. Financial services experience or at a regulatory agency or major consulting firm is desirable.
2.Experience of managing a complex portfolio of work.
3.A good understanding and experience of the Global Businesses and Global Functions within a Bank, the regulatory environment within the region and knowledge of third party risk.
4.Demonstrable examples of team work and collaboration with internal and external customers.
5.Attention to detail and proactive awareness of internal and external policies.
6.Prior quality assurance or audit experience in the context of procurement or supplier relationships would be beneficial.
7.Strong problem solving skills and ability mentor & coach team members.
Experience of managing simple projects to time and quality.
8.Have excellent communication, coaching and influencing skills with peers, subordinates and suppliers
9.Excellent written and verbal communication skills and proficient in MS tools
A good understanding of 1 or more Risk Domains is desirable (providing support and guidance to business functions);
10.Resilience Risk (Buildings, Business Continuity, Information & Cyber, Physical Security, Transaction Processing).
11.People Risk, Legal Risk, Financial Crime and Fraud Risk (Anti-Bribery & Corruption), Anti Money Laundering, Sanctions, Internal Fraud); Financial Reporting and Tax Risk, Regulatory Compliance Risk, Strategic (Reputational) Risk, Model Risk.

Key Skills:
1.Ability to navigate ambiguity, problem-solve, and drive structured testing approaches.
2.Ability to work with IT and Change. System / Process Testing.
3.Solution design skills. MI & reporting skills. Presentation skills.Strong Analytical skills.
4.Excellent Communication and interpersonal abilities.
5.Strong knowledge of GTPM Hub ways of working and processes.
6.Running cross site working groups and building feedback / insight.
7.Experience in test case design, defect management, and UAT governance is not mandatory but will be a plus.

福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。