学习督导
英孚青少儿直营学校


你是否有能力说服你的客户保持对同一品牌的忠诚度并持续向你购买？你是否真正关心教育和学生的进步？你是个有耐心、积极和有同情心的人吗？你觉得你能站在客户的立场上，不惧怕批评和反馈吗？如果答案均为是，那么学习督导这个角色正是为你量身定做的。


工作职责
你需要通过与客户建立长期关系、及时沟通学员的学习进度、解决任何紧急需求或问题以及确保满足客户的需求，来最终达成EF课程的再销售和产生英孚学员的好友推荐。
与学员及其家长建立信任关系
向客户再销售核心课程
每天与客户沟通以解决他们的顾虑和问题
产生推荐学员
向客户更新学习进度、回家作业以及课堂教学内容
持续向客户传达所有重要信息和变化
根据建议的教学流程框架准备和组织面向家长的教学活动
使用CRM客户关系管理系统记录所有与班级、学员和家长管理相关的信息
进班听课，更好地了解学员的表现，以与家长分享


基本任职要求


大学学历，教育或语言相关专业优先
服务意识：以你希望被对待的方式来对待每一个客户
销售能力：能呈现有说服力的销售推介并达成交易
出色的沟通技能和问题解决能力
良好的英语表达能力，能顺畅完成工作中的各项沟通
可以周末工作


福利待遇:
1.购买五险一金 + 商业保险（养老、工伤、失业、生育、医疗保险及公积金）
2.完善的假期组合（法定假期、带薪年假：10-15天）；
3.每年1次健康检查并提供免费入职体检；
4.丰富的员工活动（年度旅游、庆功活动、春茗等）；
5.专业的带薪培训、良好的晋升发展
6.发展空间：学习督导 - 高级学习督导 – 中心服务主管 – 中心服务经理 - 中心校长


我们诚挚地邀请您加入我们的团队！你也可以把这个好机会分享给你优秀的朋友们！
工作地点：具体工作学校由公司根据实际情况统筹安排


如果你自认为符合上述的一切条件，你就是我们寻找的人！加入EF，你将加入一家充满活力的公司！
请将您的简历发送到e1.recruit@ef.com，并附上你最近3个月内的生活照片，指明您所申请的职位及所在城市。


Progress Advisor
EF Kids & Teens School


Do you have what it takes to convince your customers to stay loyal to the same brand and continue buying from you? Do you genuinely care about education and students’ progress? Are you patient, positive and empathetic? Do you feel like you can put yourself in customers’ shoes and are not afraid of critical feedback? Then this role is perfect for you.


What exactly will you be doing?
You will be responsible for re-selling EF courses and generating referrals by building long-term relationships with customers, timely communicating about students’ study progress, resolving any emergent concerns or questions and ensuring that customers’ needs are met.
Building trust relationship with students and their parents
Re-selling core courses to customers
Daily communicating with customers about their concerns and questions
Generating referrals
Updating customers on students’ progress, assigned homework and covered in class
Consistently informing customers about all important information and changes
Preparing and delivering parent-facing events following suggested framework
Recording all the necessary group-, student- and parent- management operations using CRM system
Observing lessons to better understand students’ performance, share with their parents


What are the basic requirements?


Service mindset: treating each customer the way you want to be treated
Sales ability: delivering effective sales pitch & closing deals
Excellent communication and problem-solving skills
Good command of English, at least B1 oral and written
University degree, major in education or language is preferred
Ability to work on weekends






EF English First Kids & Teens is a leading company in the fast growing and promising ESL market of kids & teens. We provide first class quality of teaching and service to the customers and value people who are passionate about English education for children and skillful of doing their jobs


EF stands for "Education First". Founded in 1965 by entrepreneur BertilHult, EF is now the world’s largest private educational organization. With a mission to break down barriers in language, culture and geography,EF has helped over 15 million people to learn a new language, discover the world, or earn an academic degree. EF operates 400 schools and offices in over 50 countries with 34,000 employees. To date, "Education First" is more than our company name. It is our corporate passion.


EF is an equal opportunity employer. Join EF, we promise you a rewarding career where you can make a difference. To keep up with our worldwide growth, we are looking to hire more global entrepreneurs who want to drive business, break new ground, and see the world. If you think this could be you, then contact us and send your cover letter and CV to e1.recruit@ef.com.