Do you have what it takes to convince your customers to stay loyal to the same brand and continue buying from you? Do you genuinely care about education and students’ progress? Are you patient, positive and empathetic? Do you feel like you can put yourself in customers’ shoes and are not afraid of critical feedback? Then this role is perfect for you.
What exactly will you be doing? You will be responsible for re-selling EF courses and generating referrals by building long-term relationships with customers, timely communicating about students’ study progress, resolving any emergent concerns or questions and ensuring that customers’ needs are met. Building trust relationship with students and their parents Re-selling core courses to customers Daily communicating with customers about their concerns and questions Generating referrals Updating customers on students’ progress, assigned homework and covered in class Consistently informing customers about all important information and changes Preparing and delivering parent-facing events following suggested framework Recording all the necessary group-, student- and parent- management operations using CRM system Observing lessons to better understand students’ performance, share with their parents
What are the basic requirements?
Service mindset: treating each customer the way you want to be treated Sales ability: delivering effective sales pitch & closing deals Excellent communication and problem-solving skills Good command of English, at least B1 oral and written University degree, major in education or language is preferred Ability to work on weekends
EF English First Kids & Teens is a leading company in the fast growing and promising ESL market of kids & teens. We provide first class quality of teaching and service to the customers and value people who are passionate about English education for children and skillful of doing their jobs
EF stands for "Education First". Founded in 1965 by entrepreneur BertilHult, EF is now the world’s largest private educational organization. With a mission to break down barriers in language, culture and geography,EF has helped over 15 million people to learn a new language, discover the world, or earn an academic degree. EF operates 400 schools and offices in over 50 countries with 34,000 employees. To date, "Education First" is more than our company name. It is our corporate passion.
EF is an equal opportunity employer. Join EF, we promise you a rewarding career where you can make a difference. To keep up with our worldwide growth, we are looking to hire more global entrepreneurs who want to drive business, break new ground, and see the world. If you think this could be you, then contact us and send your cover letter and CV to e1.recruit@ef.com.
