Major Responsibilities:
Store General Management
? Assist Store Manager in overall managing store sales and service, operation, product and people.
? Act as Store in Charge during Store Manager’s absence
Sales and Service
? Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target
? Ensure a high standard of customer service and experience
? Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers
Operation
? Ensure the store operation standard of the store: operation, stock management, after service, maintenance, CRM
? Be present in the selling floor as shift leader to oversee daily store operation. Assist team whenever required in the selling process or in any other operation
Product
? In charge of several métiers / product categories in terms of sales, visual merchandising, inventory control, training, etc.
? Be responsible for market updates and give buying advises to store manager
People development and team management
? Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs
? Motivate team member with individual recognition via sales results, métier management, customer relationship management
? Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts
? Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills and other skills for personal development
Requirements & Capabilities:
? Tertiary educated with at least 3 years of relevant management experience in high-end fashion, luxury industry or in similar capacity
? Strong business sales sense with solid analytical skills
? Ability to lead and drive performance and customer service
? Good customer relationship management skills
? Excellent spoken and written English and Chinese. French is a plus
? Must be a good team player, pleasant, service oriented and self motivated
? Strong leadership, interpersonal and communication skills
? Hands on computer knowledge of MS office