岗位职责:

1. 负责接收订单以及安排订舱、运输、货物跟踪等事宜；

2. 协调与船公司，报关公司，运输车行，客户，销售以及国外之间的各种流程和相关事宜(包括但不限于操作过程中涉及的订舱、拖车、报关、做箱、费用、查验、投诉、文件、跟踪等)；

3. 熟悉单证制作，如订舱单、提单等相关文件；

4. 跟据交货条款和船公司要求，跟踪物流状态，与客户/国外联系及时安排放货，跟进目的港放货情况；

5. 熟悉全航线线全程基础知识，能独立完成美加线订舱、截单、发送AMS、预报等；

6. 费用结算，与客户及船公司确认费用及结算事宜；

7. 单证及文件的整理及归档等；

8. 有效处理客户投诉、纠纷及上级交办的其他相关工作。

9. 熟悉CARGOWISE系统的优先


Job Responsibilities:
1. Responsible for receiving orders and arranging booking, transportation, cargo tracking and other matters;

2. Coordinate with carriers, brokers, transportation companies, customers, sales and overseas for related matters (including but not limited to the operation of the process involved in booking, truck, customs clearance, stuffing, cost, inspection, complaints, documents, tracking, etc.);

3. Familiar with document production, such as booking request, bill of lading and other related documents;

4. According to the terms of delivery and the requirements of carriers, tracking cargo status, contact with customers/overseas to arrange timely release of cargos, and follow up the cargo release status at the port of destination;

5. Familiar with the basics of the whole shipping line, able to independently complete the booking of the U.S. and Canada line, SI cut off, send AMS, pre-alert, etc.;

6. Expense settlement, confirm the expense and settlement matters with customers and carriers;

7. Organize and file documents and files;

8. Effectively deal with customer complaints, disputes and other related work assigned by superiors.

9. Familiarity with system Cargowise preferred