岗位职责
1.与客户、供应商和业务伙伴进行有效沟通，确保客户体验和运营的质量。
2.独立负责整体流程，例如接单、预订流程和确认、运输与分配、货物检验与报关、货物交付与跟踪、预警和文件要求。
3.及时准确地完成所有系统录入要求，如货运数据、应收应付检查、成本与收入、文件分类与归档，确保所有任务根据客户要求和公司SOP和KPI完成。
4.严格遵守和实施公司信用政策，监控并结清与客户和业务伙伴的未结账款。
5.处理紧急情况、客户投诉/索赔，并在必要时及时向直接主管汇报。
6.协助业务发展和销售团队，如RFQ准备、本地费用更新，发现和开发潜在客户以确保新业务。
7.积极参与公司客户的持续改进计划。
8.完成直接主管或团队领导分配的其他任务。

任职要求
1.专科及以上学历，物流/国际贸易或相关专业背景为佳。
2.认真细心，善于沟通，有良好的团队协作精神；性格开朗，能独立承受一定工作压力。
3.熟悉Office办公软件；有良好的英语听说写能力，能独立与国外沟通。
4.具备3年以上国际货运代理行业经验，熟悉一单到底操作模式。
5.责任感强，能同时处理多项工作任务，良好的管理工作时间并按时完成工作。
6.北美航线经验为佳。
7.熟悉CargoWise系统优先。

Job Responsibilities
1. Communicate effectively with customers, suppliers, and business partners, ensuring the quality of customer experience and operations.
2. Independently manage the overall process, such as order receiving, booking process and confirmation, transportation and distribution, cargo inspection and customs declaration, shipment delivery and tracking, pre-alert and documentation requirements.
3. Complete all system entry requirements timely and accurately, such as shipment data, AR/AP checks, cost and revenue, documents sorting and filing, ensuring all tasks are completed according to client-specific and company SOPs and KPIs.
4. Strictly follow and implement company credit policy, monitor and settle outstanding accounts with customers and business partners.
5. Handle emergencies, customer complaints/claims, and promptly escalate to the direct supervisor if needed.
6. Assist business development and sales teams, such as RFQ preparation and local charge updates, to discover and develop potential customers to secure new business.
7. Actively participate in continuous improvement programs with corporate accounts.
8. Perform other tasks assigned by the direct supervisor or team leader.

Job Requirements
1. College degree or above, logistics/international trade or related major preferred.
2. Detail-oriented, good communication skills, teamwork spirit, open and clear character, able to work under pressure independently.
3. Familiar with office software; good English listening, speaking, and writing skills, able to communicate independently with overseas partners.
4. Over 3 years of international freight forwarding experience, familiar with end-to-end operation practices.
5. Strong sense of responsibility, ability to multi-task, manage time well, and finish work before deadlines.
6. Experience with Transpacific routes (USA & Canada) is a plus.
7. Experience with the CargoWise system preferred.