This position is responsible for delivering sales results of assigned customers, performing the functions that drive effective customer management through accurately processing quotations, sales orders and purchase orders; as well as maintains customer- supplier relationships by performing the required duties.
Responsibilities:
- Receive Requests for Quotes from customers and prepare/estimate quotes to be sent to the customer - Process purchase order and prepare order acknowledgement - Work closely with sales team with regard to any issue/concern to ensure we able to deliver quality service to customers in achieving total customer satisfaction - Ensure all customers/supplier transactions comply with Quality and Export requirements - Maintain and establish good relationships with customers and vendors
Key Issues / Problem Solving: Able to analyze customer issues and adopt appropriate measures to close issues through effective communication internally and externally Proactively respond customer request and complete quotations
Education:
Bachelor's Degree in International Business is preferred. CET 4, excellent written and spoken English
Work Experience:
At least 3 years of CSR or relevant experience Knowledge in aerospace materials or chemical material is preferred.
Required Behavioral Competencies:
Business Knowledge Communication Collaboration Flexibility Problem Solving Result Focus
People Management Skills:
Ability to work independently to meet departmental objectives Ability to communicate in an open and constructive manner with team members Ability to trains and develops new customer service representatives, if needed
Other Skills, Job Requirements or Special Attributes Required:
Extensive Excel knowledge Strong systems knowledge (ERP System) Time management skills Analytical skills Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Non-color blind
