The coordinator will be primarily providing administrative support to Director of Hilton Reservation and Customer Care (HRCC). He / she will also be supporting the daily business operations of the team. Administrative Activities 40% ？ Provides expenses claims for HRCC departments, including IT telecom fee, property fee, delivery fee, etc. ？ Receives and appropriately prioritizes incoming calls to the department ？ Maintains department correspondence and files, assets ？ Takes meeting notes as and when requested ？ Designs and prepares departmental reports, e.g., charts, graphs, tables, etc. ？ Researches, collates and enters data into spreadsheets or databases ？ Drafts, participates in and completes allocated projects with minimal supervision within the required timescales ？ On-boarding arrangements for new Team Members including administrative training ？ Maintains contact lists, group email distribution lists and task lists for the Asia Pacific HRCC team
Coordinating Activities 10% ？ Responsible for routine coordination key function leaders such as regional office administrative team. ？ Coordinate with IT and real estate for office move and seats/facilities arrangement ？ Ensures on-boarding activities for new or transferring team members happen e.g. Laptop set up, mobile phone/Amex card ordering, etc. ？ Acts as a central point of contact for the GCM HRCC Team for office related, answering questions, finding solutions to problems etc. ？ Works independently or with a team on special projects as requested ？ Coordinates the assembly and distribution of information as requested ？ Assists with conferences, functions and dinners when necessary ？ Anticipates the needs & requirements of key HRCC leaders and takes action as necessary
Office and Facilities Management 20% ？ Manage office maintenance activities and purchase office supplies ？ Direct, coordinate and plan essential services (i.e. security, maintenance, mail, cleaning, catering, etc) ？ Work closely with property management to ensure office operations
Team Activities and others 20% ？ Develops and maintains productive working relationships with external and internal customers, representing the company and becoming a known point of contact. ？ Develops and maintain positive working relationships with members of the HRCC team ？ Conduct regular team activities, including big events of team and team members’ birthday/anniversary, etc. ？ Meeting, greeting and hosting guests etc. ？ Develop and maintain a working knowledge of Hilton’s products and services. ？ Any other duties as assigned by Director of HRCC APAC
？ Qualification in Bachelor’s Degree ？ Attention to detail and follow up skills are necessary to successfully perform job functions ？ Ability to set priorities and handle multiple requests is a must ？ Strong communication, time and relationship management skills ？ Effectively bilingual in English and Chinese languages ？ Proficient in MS Excel, PowerPoint, Word ？ Self-motivated and driven ？ Proactive and keen learner ？ Excellent work ethics and integrity
