-Manage the software system of after-sales, keep the data updated in the circulation.
-Deal with customer complain, enhance the level of service.
-Order materials and spare parts, ensure the smooth supply of materials.
-Manage repair vendor, optimize the repair process, arrange the resources to finish the maintenance and shorten the turn over time.
-Collect, arrange, and feedback complaints and quality issues from customers and stores, output the valuable data to production and QC team.
-Train store staffs in areas, improve team service competence.
-Others assign by manager

Experience of call center management and process optimization is a plus.