50% - Office admin support 50% - Customer Service Representative
Manage and validate all China customer Purchase Orders, Banker Acceptance Draft (BAD) or Letter of Credits against compliance, supply policy, forecast, sales agreement, contract and general terms & conditions to ensure order information accuracy and to resolve any discrepancies prior to sales order processing. Work with Supply Chain team and Demand Planner to vet all China customer purchase orders against forecast and to do supply/demand management Process all domestic sales orders, third-party and intercompany sales orders into the Sales Order Processing system. Track the status of each order and provide regular feedback to the customers and sales team on the order status. Liaise with Supply Chain team and appointed service providers to ensure timely execution and deliveries of orders. Ensure timely and accurate invoicing/closure of all sales orders upon delivery/shipment. Verification of related shipping document and forward to customers timely. Process customer’s inquiries and customer complaint into SAP and ensure all customer complaints are resolved tiely through coordination with respective work groups. Prepare related document to finance for issue RMB VAT invoice. Coordinate and arrange customer samples as requested. Liaise and coordinates with various work groups to resolve pricing, inventory, credit, quality and supply issues. Maintain and periodically validate the customer master data/profile in SAP system. Provide support to Sales, Finance, Operation Planning, Supply Chain and Purchasing as necessary. Office admin support Any other tasks as assigned by supervisor
Job Requirements: Diploma degree 2-3 years work experience in Customer Service or Supply Chain Logistics in similar industry. Fresh graduate will be considered. Familiarity with Incoterms, banking requirements, import/export shipping operations and China regulations Strong analytical & problem-solving skills in handling complexities with the ability to analyze, identify key issues and develop solutions/alternatives Ability to work systematically and adhere to deadlines Ability to work independently under minimal supervision, multitask and prioritize tasks Excellent written and oral communication skills in Chinese and English preferred Proficient in MS Office and SAP system preferred
