岗位要求：
Requirements:
1. 建立和不断更新眼镜维修的标准，拓展新的维修技术，为客户提供更专业的维修效果；
Establish and update the standard of glasses maintenance, develop new maintenance technology, provide more professional maintenance effect for customers.
2. 熟悉眼镜维修中心操作流程，并不断优化，建立和完善维修中心管理体系和SOP制度；
Familiar with the operation process of glasses maintenance center, and constantly optimize, establish and improve the maintenance center management system and SOP system;
3. 对眼镜维修技能/知识持续学习，给团队维修人员积极开展培训，提高大家维修技能水平；
Continue to learn glasses maintenance skills/knowledge, actively conduct training for team maintenance personnel to improve their maintenance skills.
4. 善于与客户沟通，解答或解决客户各种疑问或要求，处理协调好与客户关系；
Be good at communicating with customers, answering or solving all kinds of questions and requirements, handling and coordinating with customers;
5. 提高客服人员的服务意识和素质，降低客户投诉；
Improve the service awareness and quality of customer service personnel, reduce customer complaints;
6. 负责维修中心团队人员的日常工作安排和工作绩效KPI考核，提高工作效率；
Responsible for daily work arrangement and KPI evaluation of Maintenance Center team members to improve work efficiency.
7. 根据工作要求，熟练操作物流管理系统和制作各类报表；
Be familiar with logistics management system and reports according to work requirement.
8. 负责处理客户的各种投诉问题，并积极改进避免再次发生，提高服务水平；
Responsible for dealing with customer complaints, and actively improve to avoid recurrence, improve service level;
9. 完成其他任务。
Complete other tasks.
任职资格：
Requirements:
1. 大专及以上学历；
College degree or above;
2. 有3年以上维修中心品质管理经验，如熟悉眼镜工作方面优先考虑；
At least 3 years quality management experience in maintenance center, familiar with glasses work is preferred.
3. 具有英文读写说能力；
Ability to read, write and speak English.
4. 熟悉ISO质量管理体系；
Familiar with ISO quality management system;
5. 熟练使用物流管理系统（如ERP, SAP）和办公软件；
Proficiency in logistics management systems (e. g. ERP, SAP) and office software;
6. 责任心强，团队合作能力强，有良好的团队协作意识，能承受高强度的工作压力。
Strong sense of responsibility, team work ability, good sense of team work, able to work under high pressure.