Responsibilities
1. Daily support on stores’ escalated complaints even handle directly to customers’ enquires.
2. Daily support on stores’ application for the defective stocks and the components in AS portal.
3. Arrange the weekly faulty stocks return from the stores to the warehouse.
4. Ensure proactive management and implementation of aftersales activities, playing a bridging role between stores, repairing workshop, warehouse and other related departments.
5. Collaborate with repair workshops to ensure proper lead time and quality as well as spare parts availability level.
6. Assist to build improvement plan to improve performance.
7. Administrative and data supports on projects, trainings and reports.

Competency Requirements
1. Bachelor above.
2. Able to be positive, full of integrity.
3. At least 1 years’ aftersales experience, including repair lab, complaint handling and store association.
4. Good at office software such as Word, Excel and PowerPoint
5. Proficiency on communication in both written and spoken English
6. Pay attention to details and ability to work under pressure