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Customer Service Manager G00094
2-3万·13薪
人 · 本科 · 5年及以上工作经验 · 性别不限2024/11/06发布
节日福利带薪年假餐饮补贴年终奖金五险一金加班补贴免费班车

威海路233号裙楼7楼

公司信息
法拉瑞物流(中国)有限公司

合资/150-500人

该公司所有职位
职位描述
Job Description:
1. Responsible for meeting the targets of the organization through effective planning and budgeting.
2. To map potential customers and generate leads for the company. He/she should look forward to generating new opportunities for the company from existing brands or global brands.
3. Responsible for brand promotion. He/she must make services popular among the clients. Find all the ways to advertise company service.
4. Responsible for choosing the most suitable candidates and train them after on board.
5. Responsible for motivating team members. He/she needs to make his/her teamwork as a single unit working towards a common objective.
6. Responsible for team member’s job assignment, to assure his/her team where each one contributed in his best possible way and works towards the goals and objectives of the company. Sets the targets for subordinates and ensure the targets are realistic and achievable.
7. Responsible for ensuring his/her team is delivering desired results. Supervision is essential. Track their performances and improve their performance according to the KPI.
8. Responsible for taking decisions for CS team. He/she should act as a pillar of support for them and stand by their side at the hours of crisis.
9. Responsible for not only selling but also maintaining and improving relationships with the client. Client relationship management is also his/her KRA.
10. Responsible for making CS team being the bridge from Clients to the internal operation team.
11. Responsible for maintaining necessary data and records for future reference.
12. Responsible for optimizing operation flow according to clients request / company request.
13. Coordinate with internal departments.
14. Other jobs assigned by GM or another department’s Managers
Requirements:
1. Possess excellent time management skills.
2. Excellent human relations skills to be able to work effectively with all members of the sales team, getting them to perform optimally.
3. Have knowledge of logistics management is prefer.
4. Good communication skills.
5. English & Chinese requested.
6. Multitasking skills & attention to detail.
7. A bachelor’s degree in a related field such as business or commercial.

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