As Key Account Manager, your essential job functions will include the following:
Operational Management of OEM Program(s)
? Partner with Dealer Tire functional area manager(s) to manage the OEM relationships and business opportunities based on the assigned OEMs.
? Perform as a key OEM contact and collaborate on ideas to continue to expand and grow the program, while operating in concert with the MD.
? Pursue new business opportunities for the company using existing network of OEM/OES contacts
? Support new business development by developing new OEM/OES contacts through personal network, attending industry conferences, and other avenues.
? Facilitate all program operations communication between OEM tire program manager and Dealer Tire enterprise in order to manage the daily needs of the program and resolve any outstanding issues.
? Work collaboratively with cross-functional stakeholders to bring about organizational consensus regarding the OEM strategy and its implementation.
? Lead webinars/conference calls for new or enhanced program elements.
? Lead weekly operational status calls with OEMs; reviewing all activity including current and future initiatives.
? Maintain and negotiate the renewal of assigned OEM contracts.
Management of Assigned Specialty Area(s) for all OEM Program(s)
? Ensure all Program Elements and Dealer Tire program operations supports and meet the needs of the OEM(s).
? Examine and implement opportunities to improve processes, promoting effective communication and efficient program execution.
? Serve as the primary OEM contact for all OEM program operations information.
? Work with appropriate Program Operations subject matter expert for assigned Specialty Area(s) as necessary to manage the operations of the program.
Management of Special Projects and Initiatives
? Manage and execute assigned special projects in support of the OEM(s) and Enterprise special project implementation. These may include new OEM program launch, new program element roll-out, or program enhancements
o Lead communication with cross-functional areas.
o Manage daily project scope, communication and implementation.
? Coordinate resources to facilitate the implementation of special projects.
? Provide guidance and coaching for project execution and implementation to meet the OEM goals and objectives.
? Manage and oversee project budgets and maintain line of sight through all recommendations.
Team management
? Manage team members effectively to achieve department goals.
? Serve as team leader to influence, share successful stories, coach, motivate and develop team members.
Other Duties as Assigned.
Position Requirements
? Bachelor’s degree required, preferably in Business, Marketing, Management or related field is preferred.
? Minimum of 8 years of experience in OEM level business development, product management, project management, program management, product development or marketing operations is required.
? Proven history of experience with increasingly more complex projects is required.
? Project management experience is required.
? Familiarity working in a team environment composed of business and project management professionals is required.
? Demonstrated ability to develop and prioritize detailed business requirements is required.
? Strong verbal and written communication skills in English and Mandarin are critical to success and are required.
? Ability to present thoughts, ideas and concepts clearly in both formal and informal venues is required.
? Attention to detail and thinking systematically are critical to success and required.
? Ability to perform and thrive in a fast-paced environment is required.
? Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, and Word) is required.
? Proficiency with or willingness to learn Microsoft Access, Visio, and Project are required.
? Ability to build, maintain and leverage business relationships both internally and externally is required.
? Proven ability to lead and coach team members.
Competencies Required
? Results Orientation
? Agility
? Initiative
? Influence
? Customer Focus
? Critical Thinking
? Project Management
? Communication
? Relationship Building
? Develops People
Physical Job Requirements
? Continuous viewing from and inputting data to a computer screen.
? Sitting for long periods of time.
? Travel as necessary (approximately 30%).