Job Summary：
- Be accountable for the healthy operation of the 4PL program of Moov’s key client. with a strong focus on possible improvements and innovation.
- Coordinate between all internal (e.g., Operations, Solutions & Products, IT Team) and external stakeholders and continuously optimize the supply chain set-up to ensure the best outcome for our key client. This includes working with suppliers, local agents, carriers, client teams etc. Monitoring the performance of suppliers, agents, and carriers. Work closely with Operations Team to proactively take necessary actions and measures to achieve operational excellence.
- Guide and grow internal teams to keep improving the service and solutions provided to our key client. This includes driving the improvement of our supply chain IT tools, focusing on data analytics and intelligent innovations.

Responsibilities：
- Provide customer-oriented service at all time, thinking for the client.
- Facilitate the provision of solution management, account management and enhancement of supply chain that meets and exceeds customers’ expectations
- Manage customer issue escalations and lead the initiative to develop prevention and resolution for key customers. Establish corrective actions to mitigate problems based on root cause analysis
- Focus is not only on executing day to day operations, but also on playing a strategic role on developing further 4PL products for Moov.
- Working closely with the teams to improve service quality and identify new opportunities to drive operational excellence.
- Drive through operations team and be responsible for the preparation and delivering of regular business reports and reviews with customers and other stakeholders. This includes maintaining and improving the SOP’s, developing and monitoring supply chain KPI’s, leading collaborative planning
- Utilize available data through intelligent analytics and initiate new supply chain solutions / optimizations.
- Responsible for the success of continuous contract renewal with key client.

Job requirement:
- Relevant experiences in logistics
- Good market and industry knowledge for handling procedures of sea freight, air freight, rail, trucking, warehouse, 4PL
- Strong internal and external communication and interpersonal skills
- Strongly sales-oriented with excellent service quality
- Strong analytical skills and be solution provider
- Strong negotiation and presentation skills
- Accountable and responsible and with positive attitude under high pressure
- Cooperative and real team player
- Self-disciplined and good time management
- Excellent command of written and spoken English and Chinese
- Proficient in MS office applications, especially Excel and PowerPoint