Main Tasks
Project management for new systems
Execute aftersales projects , overhaul,
maintenance
Tech support coordination and service quote
Developing and executing a strategy for each key account
Collaborating with the sales team (both after-market and new systems) through creating leads and opportunities.
By proactive yearly plans, anticipate potential challenges, manage
internal resources, and clearly and regularly provide customers with
updates..
Function as main point of contact for all customer interactions by managing
communications between key customers and Quintus teams.
By gather technical understanding of the equipment, as well as
customer applications to facilitate the mutual benefits of after-market
support
Collaborate with Product Management and Operations to resolve customer
issues and complaints.
Reporting
Provide customer perspective and feedback to the Product
Management (New systems and QCP).