Job Description:
工作职责：
1, Lead and manage a team of operations staff in different site to provide 24hrs×7 days time critical delivery service, professional solution and to carry out daily tasks effectively to meet or exceed customer expectation;
领导及管理操作团队成员（近20人）在不同区域提供24小时×7天的紧急时限快递服务，提供专业的解决方案和有效地开展日常工作，满足或超越客户的期望。
2, Work closely with Time Critical Sales Team, Agents, Customs, airlines and counterpart in China and overseas to ensure seamless and effective process management;
紧密地与紧急时限销售团队、代理、海关、航空公司及同行在中国和海外合作，确保有效的过程管理及无缝连接。
3, Drive for continuous improvement and convert it into operational deliverable with qualitative and quantitative KPI measurement to support company directions;
推动持续改进并将其转换为可质化与量化的KPI衡量方式，支持公司的业务发展。
4, Formulate functional tactical plan and resources forecasting, appraise performance, resolve problems and address customers and staffing needs.
制定实用的策略计划和资源预测，绩效评估，解决问题，满足客户及员工需求。
5, Collaborate with Time Critical Sales Team, leverage customer loyalty to explore new business opportunity and profitability through the provision of personal, dedicated proactive and customized service solutions.
与紧急时限销售团队合作，通过提供个性、专业、积极及贴身的定制解决方案，开拓新业务机遇与发展盈利能力，带来更高的客户忠诚度。
6, Work with external and internal functions to support sales process of company product, solution design, service support, complaint, service recovery and be the team member of Key Account Management.
与外部及内部职能部门合作，作为大客户管理团队的成员，协助公司产品销售流程、解决方案设计、服务支持、投诉及服务补救。
7, Facilitate knowledge and best practice sharing and coaching between team and functions.
促进/指导团队和职能部门之间的知识和成功经验分享。
Requirements：
任职要求：
1, Degree holder or above.
本科及以上学历。
2, Minimum 3-year or above management experience in the related field of time critical transportation, express or forwarding industry.
至少3年或以上在紧急时限运输、快递或货运行业相关领域的管理工作经验。
3, Strong business sense, able to communicate with customer from different background and culture effectively.
强烈的商业意识，能够与不同背景与文化的客户进行有效的沟通。
4, Strong management and leadership skill.
很强的管理与领导能力。
5, Able to analyse and solve problem independently under time pressure.
在时间压力下能够独立分析与解决问题。
6, Highly self-motivated, liable, good integrity, positive attitude at work.
高度的自我激励，有责任，正直诚信及积极进取的工作态度。
7, Effective communication in both English and Chinese, oral and written.
能用中英文进行有效的口头及书面沟通。